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Customer Service

  • Shipping & Delivery

    Worldwide free shipping!

    The shipment will be through trackable postage, after the parcel dispatched, you should get an email with a tracking number. Put the tracking number in the shipper's website, and you be able to track your package there.

    Shipping Time

    7-10 days to Japan, Korea, Singapore, Malaysia, Israel, India, other Asian countries and regions, Australia

    About 10 days to United States, United Kingdom, Canada, West Euroupe

  • Privacy & Security

    In order for us to offer our services and products to you, we need to collect your personal data. We ensure you that we will use these data only for the purpose of fulfilling this contract, and will not use these data for any other purpose or by any third party. We will strictly comply with the provisions of the Data Protection Act 1998 in relations to the date we receive from you under thiscontract.Cookies are the pieces of information that a website transfers to your computer’s hard disk for record-keeping purpose. These cookies will not and can not be used to identify you in any way.

    Nox Glass is committed to protecting our customer’s privacy and offering the customers with secure online purchase.
    We only use secured payment gateway offered by renowned US companies to process your payment via major credit cards and other cards. We will not collect any information concerning the payment methods.

  • Returns & Replacements

    Within 7 days after your receipt of your glasses, you may return your glasses to us for a refund or exchange for a new pair. After 7 days limit, you may still return the glasses to us within 30 days for a refund, but the refundable price is 50% at most of the invoice amount minus shipping cost.

    Click here for the detailed return and refund policies.

  • Payment, Pricing & Promotions

    We accept Credit Card payment through Paypal and CCNow, the pricing currency is in United States Dolar.

    There are promotions programs occasionally, you have many methods to reach the newest promotion programs, such as Bookmark our Coupons Page, follow us on Twitter or Facebook, and subscribe the newsletter.

  • Viewing Orders

    You may log in to your account to view the order status at any time. Usually the order status